WordPress Live Chat — Respond From Your Phone, No Desktop Required
24/7
Customer Support
200+
Websites Built
2020
Established In Cumbria
Live Chat That Works With How Small Businesses Actually Operate
Enterprise live chat assumes a team member permanently available at a desktop monitoring a chat dashboard. Most small Cumbrian businesses do not work this way. The owner is on site, in meetings, driving between jobs. A missed chat is a missed lead — and most live chat systems require you to be at your desk to catch it.
The TP Chat Bot solves this. Visitors chat on your website as normal. You get an SMS on your phone with the message content. You reply by SMS — or from the mobile dashboard on your phone browser. The reply appears in the visitor's chat widget instantly. No desktop. No app to install. Just your existing phone.
How the TP Chat Bot Works
Six features making live chat viable for small businesses without permanent desk-based staff.
TP Chat Bot — Screenshots
Turn Every Chat Into an Automated Follow-Up
The n8n webhook integration transforms the TP Chat Bot from a simple chat tool into the start of an automated follow-up sequence. Every new chat contact can be automatically added to your CRM, added to an email nurture sequence, and logged in your project management system — all without manual intervention.
For service businesses where website enquiries are the primary lead source, this means every visitor who chats is immediately entered into a structured follow-up process. They receive a follow-up email. They are added to your contact database. A task is created for your team. All triggered automatically by the chat.
Twilio SMS costs are pay-per-use — typically a few pence per message. There is no fixed monthly messaging fee for low-volume usage. Combined with no monthly chat platform subscription, the TP Chat Bot is significantly more cost-effective than enterprise live chat solutions for small Cumbrian businesses with modest chat volumes.
Fixed Price. Written Specification. You Own the Code.
Every plugin we build starts with a written specification. Every feature, every data flow, every integration documented before we write a line of code. The price is fixed against that specification — not an estimate that grows as the project develops.
Your custom-built work is yours on delivery. The code, the database, the documentation. No platform dependency. If you want another developer to extend it in the future, you have everything they need. We write to professional WordPress coding standards and document as we go — not as an afterthought at project end.
We stay involved after launch. Bug fixes for issues arising from our code are covered for an initial period after delivery. For ongoing feature development, WordPress version compatibility updates, and extended support, we offer retainers or ad-hoc arrangements — whatever suits your business. Most software evolves after initial delivery, and we build long-term relationships with clients.
Based in Millom, South Cumbria. When you contact us, you get a response from someone who knows your project. Available outside normal hours for clients whose plugins are business-critical.
Where the TP Chat Bot Fits
Part of our broader plugin portfolio and our web design work for Cumbrian businesses.
Read About Our Other Plugins
TP Chat Bot Plugin — Frequently Asked Questions
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Live Chat for Small Cumbrian Businesses — Without the Staffing Overhead
Most live chat solutions assume you have someone available to monitor a chat dashboard all day. Intercom, Drift, Zendesk Chat — these are enterprise tools built for teams with dedicated support staff. For a small Cumbrian business where the owner or manager is the primary point of contact, monitoring a chat dashboard while also running the business is not realistic. The result is a chat widget that sits on your website showing "offline" most of the time, which is worse than no chat widget at all.
Our TP Chat Bot Plugin solves this with SMS notification. When a visitor starts a chat on your website, you receive an SMS on your mobile phone immediately. You respond from your phone — by text or directly in the chat interface on your phone — and the reply appears instantly in the visitor's chat widget on your website. You are effectively having a live chat from wherever you are, without being tied to a desktop. For a Cumbrian tradesperson, accommodation owner, or service business owner who is rarely at a desk, this makes live chat practical for the first time.
The n8n webhook integration allows the chat system to connect with your other tools — CRM, booking system, email marketing — so that chat enquiries automatically trigger workflows without manual data entry. A visitor who enquiries about a booking via chat can be automatically added to your CRM and sent a follow-up email sequence without you doing anything beyond the initial chat response. Contact us to discuss how live chat could work for your specific business.
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